Frequent Asked Questions

We, at Citam, will not charge you anything for the appointment management.
The amount varies depending on the priority and the doctor, you can check them at
Payment will allways be made at the doctor’s consultation rooms.

At Citam we have professionals who, free of charge, will be able to help you over the phone to recommend the speciality that best suits your needs.

At Citam we adapt to help you in the way and at the time that suits you best.
Our agents are ready to assist you from Monday to Friday from 9.30h to 14.30h and from 16.30h to 19h; by phone on 900 060 110, by WhatsApp on 694 28 71 25, by email through or on the web forms.

The commitment of Citam and the professionals who work with us is to ensure a speedy appointment for private patients without medical insurance or who, even if they have it, preffer to speed up their appointment or access professionals who are not available in the medical directory of their insurance company.
If you want your visit to be covered by your health insurance, we recommend that you contact your insurer or contact the centre where the doctor has the appointment directly.

Do you have any other questions?